An essential requirement for fast response is a Citrix real-time monitoring and historical reporting solution that provides immediate visibility into every Citrix user logon. When a Citrix user calls in to report a logon issue, the IT staff must be able to immediately diagnose it in real time and identify the cause. #1 Reactive Troubleshooting with Real User Logon Monitoring In this article, we will look at two ways to easily detect, diagnose and triage Citrix logon issues. This makes logon troubleshooting a challenge for Citrix admins, as they must determine the root cause of the problem for effective resolution. Furthermore, many of these steps rely on external servers and services (e.g., authentication on Active Directory, profile loading from a profile server, etc.). There are over a dozen steps in the Citrix logon process (this is true for both Citrix XenApp and XenDesktop), and slowness in any one of these steps can make Citrix logon slow.
52% of respondents to the recent survey of Citrix professionals by eG Innovations and DABCC ranked slow logon as the most common user complaint.
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